1st call on the 9th Jan 18: Phone up to find out about my policy premium increase for our renewal by 32%, when discuss with an advisor he told me that the price have gone up due to government tax, which I correct to inform him this is from 10% to 12% which is 2% increase not 32% then he goes on to say he can’t help on premium unless I get something better online and call back (what a waste of time), but least he was following the company rules, lively person to speak with and clear. 2nd call on the 9th Jan 18: Called again and got through to the renewal cancellation team 10 mins before they close just to be told that he was struggling to find our policy and then at 8pm on the dot hung up the phone to go home, which was very clear. 3rd call, tried again straight after that last call (frustrated) and got through to a out of hours advisor who just said it was 8pm and it is their home time so can understand that he gone home and hung up “nonsense” that’s not the way you treat paying customers. All this advisor was saying is that I can give you the number to call them back tomorrow, which I had anyway, No apology for the other person hanging up or behaviour. I would want to work for a company like that. No wonder the review one Esure are so bad with advisors acting this way, we will be placing our business elsewhere moving forward. Get a 2 star due to have had good service in the passed, what changed in the last year with them, who knows?