this company is utterly incompetent, i regret the day i ever signed up with them, i had an accident which was not my fault firstly they put me through to a company to get me a hire car which that company could not provide so i was given one by the garage doing the repairs. I was then told my car was a write off and as i had selected courtesy car they would arrange for Enterprise to get me a vehicle, Enterprise called me and discovered Esure were doing it through my insurance and not the driver at fault, Enterprise have been very helpful in trying to sort everything out as Esure are incapable of giving a straight answer. i wish i never signed up with them, terrible experience from start to finish. AVOID THIS COMPANY AT ALL COSTS UNLESS YOU ENJOY HEADACHES.