after i was rear ended by another driver,who accepted full responsibility,i contacted esure to inform them of the incident,giving them all the other drivers details,only to be informed that it was not esure's responsibility to make contact with other drivers insurer.saying it was for them to contact me.after many phone calls and hours on the phone,i contacted the other drivers insurer to sort things out.i am extremely disappointed in esure's lack of help with this matter especially when i found that people i know in similar situations as myself were taken care of by there insurer.also after trying to add my partner to my policy i was informed it would cost me an extra £100 for less than one years cover,according to the famous Martin Lewis this should make it cheaper due to the way the risk factor is calculated.not with esure,they are only interested in taking your money.