had insurance everything was going great paid upfront cost and also second months payment revived an email on 12th to say we need more information and some document i thought i had sent it but may have had a problem going through never revived any call or email to say haven't revived then i go and login to my account to check my DD date and says has been cancelled since the 9th of march i made a payment on the 2nd march so how is this and now i have lost my deposit ( upfront ) really not happy and web chat and call center staff have not been helpfull just said we can not do another insurance for you (email provided is not one on account but if you email i can send everything accross)