I have a problem with pressure in my boiler ( everyday have to refill water ) called esure they send the engineer which wasn't able to fix it as there is a leak somewhere in wall - can't see it ! Engineer told me that they need to make referral to insurance as special exray machine need to be used in order to trace the leak . Called esure and they told me that I have to arrange on my own cost engineer to trace leak and pay on my own for fixing it !!! They will pay only for removing the tiles and put them back if need be but I have to pay access of £350 !!!! Lady was rude so I asked to speak with Manager but unfortunately Manager was even more rude !!! Disgraceful customer services!!!!! Definitely wouldn't recommend to anyone!!!!!