Disgraceful, I've been an incredibly loyal customer for around 8 years, across several cars, always paying by direct debit on a rolling yearly basis! (I don't have to worry then, surely...or so I thought? Received a fine today by the DVLA for an insured car. Logged onto my online Esure account to be flagged , im no longer recognised by them??? They couldn't update my password on my account apparently? When does a password matter, they had fun taking my money for 8 yrs! At least tell me Esure what was happening! Inept employees obviously. Now I have a lovely unexpected fine I have to pay. Thanks. Will never use you again!