Its my 5th day without any hot water or heating due to this company...awful communication!!!!!!never pick up your calls!!!! My insurance company had used this company to sort out my boiler... Boiler went off.showing the code E10...taking my heating off..resulting in no hot water or heating.. have 2 young children at home. Rang insurance company Esure to someone to come out...they said they cant come out till the next day... Man came out on Tuesday morning..was here for 20 min said it needs a sensor...said it needs to b ordered.. not got bk to me...i ended up ringing insurance company who tried to get im touch with this company with no avail.. all my insurance company could say was thy have provionall booked u in fr 6pm but not confirmed..waited till 7pm noone rang or came..rang insurance company again hu tried to cntact company again no response again. Waited next day wednesday..phone call frm engineer saying will b here btween 12 and 2... he came out but as he put in the sensor..he popped the vessel in the boiler..so he said need a new one..he rang his office and was told they have the part..he told me as the part is from preston..he cant fit it today..will have to b tmro..but will let me know wat time... No contact again..rang insurance company again...thy tried to cntact company again..couldnt get through..then came bk to me thy havent had anything frm them but smeone will b out with u tmro around 11 but NOT CONFIRMED AGAIN!!! Waited next day 5th day not been told fr definate if anyone is coming... rang insurance company again and stressesd hw this is not acceptable..thy tried to contact them again...but noone answered... Said thy wud keep on trying and ring me bk.. Then Hooray!!! SOMEONE FRM KM SERVICES RANG BACK SAYING THE MAN WHO WAS SUPPOSED TO COME OUT HAS RANG IN SICK AND THY HAVE JUST REALISED! SO NOONE CAN COME OUT AND THEY DONT NO WHAT PART WAS NEEDED!!! I HAD A WEEKS HOLIDAY WHICH WENT DOWN THE DRAIN BECAUSE OF THEM... BOILER STILL NOT SORTED YET...INSURANCE COMPANY HAVE ESCALATED THIS NOW AND ARE TRYING TO SORT IT OUT TODAY WITH A DIFFERENT SUPPLIER NOW.... Esure wre supposed to ring me back within 2 hours and didnt..so i rang back to b told the same thing tht the man is off sick and will b out the next day..tht if hes in...ESURE YOU CALL THIS SORTING THIS OUT..SO NOT HAPPY AT ALL WITH ESURE..SO STILL WAITING AND TOMMORO WIL B MY 6TH DAY WITH NO HOT WATER AND HEATING! WILL NOT BE INSURING WITH ESURE NEXT YEAR AFTER GETTING MESSED AROUND LIKE THIS!! DO NOT USE THIS COMPANY!!!!!!!