SOLD MY CAR WITHOUT MY CONSENT Yes unbelievably I was involved in an accident which was not my fault and even though the damage to my car wasn't major my car was written off. All of which I had no problem with. However I rang and spoke with esure to explain that I would be keeping my car to fix the damage myself. I said this to a number of staff over the course of a week all of which told me that this was fine and that my car would be ready to collect soon but I would receive a phone call to let me know once it was ready. I hadn't heard anything for a few days so decided to give them a call to see when I could return my loan car and collect my car. I was told that I could go and collect my car that same day. I dropped off my loan car and called the body work company where I was told my car would be ready for collection. I explained I was on my way to collect my car only to be told that my car had already been taken away and sold at auction along with all my stuff inside. Not only did they sell my car without my consent but sold it along with paperwork and other personal belongings . When I rang esure they said they would investigate what had happened but I didn't recieve a response until a number of WEEKS later (I called alot in this time only to be told that I would have to wait for a response) When I finally did receive a response in the form of an email they did admit that it was their fault and that they had indeed sold my car without my consent and this was 'unfortunate however they had learn't from their mistake and it has been highlighted to the relevant areas of the business to stop this from happening again.' Therefore my misfortune became a lesson for their staff on how not to do their jobs -how wonderful so glad I was able to help !!!!! 😤. I was informed that £300 was deemed to be a sufficient amount for my inconvenience. I am now without a car as well as out of pocket . The fact that this can even happen is an absolute joke but their response is even more insulting. I have taken my complaint to the financial ombudsman.