Had to deal with third party negotiation team due to a non fault accident caused by someone who was insured with esure. There was no negotiation just take it or leave it and I quote “ you are not our customer so you have no rights “. Completely unacceptable. I just hope all these people who are saying it’s easy to insure their car realise that it won’t be so easy to deal with them when making a claim. Fortunately my insurance company were fantastic and I certainly won’t have any dealings with Esure again ( if I can help it)
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