My partner Janice called Esure today to ask for a house insurance quote. This was because unfortunately through no fault of our own, we could not do an online quote because there website wouldn't except the address of our new home. We were further told that because we had called we would only receive a 10% discount and not the 20% discount promised to online customers. After explaining our online issues to the sales advisor he advised us that the 10% discount was all he could offer. At the time,this was acceptable as we only wanted a quote. After approximately 38 minutes of the usual questions, we received our quote and said our goodbyes The sales advisor obviously thought he had cancelled the call when he commented to his colleague “She was a f@#king pain in the arse.” We both heard this very clearly. We have been a customer of esure for a number of yours and to say I was disgusted is and understatement. So much for esure’s “friendly staff who provide great customer service.”