I was involved in an accident and made a claim with esure. I am still waiting 7 days after my car was recovered to get a courtesy car even though my policy has the car hire cover. I ma being passed back and forth between esure and the repairing garage. I was promised a car yesterday after spending over half an hour on the phone and was told would get one between 1 and 4pm today, So i have waited all day with no contact from either Esure or the garage. I finally decided to call and was told i wouldn't be getting any car till the next day. All in all, I am very disappointed, wasted a whole week waiting for a replacement car that never came. I have used many other insurance companies and have made other claims, this is by far the worst experience I have had. At a time when a pandemic is raging and everyone is avoiding public transportation. Myself and my family have been sat at home with no recourse to any means of transportation. Well done Esure.