Absolute shithouses they are!! Had my house burgled and both cars stolen! My partners was with direct line who have now completed his claim and settled it!! Mine however is a different story!! Spoken to in a condescending and rude manner by TWO members of their staff!! Never in my life will I go with these cranks again! There is a reason why these parasites come up cheapest on price comparison sites!! It was Sheilas wheels but they are esure!!! They are disgusting!! And I shall be forwarding a complaint to the ombudsman regardless of how they settle my claim simply because of their attitude so far!! It’s unacceptable!