The website, delivery to the store and collection were satisfactory and as expected. BYut the level of customer service demonstrated by the store manager and his senior team was appalling. They were sat in the main office area while one valiant young trainee handled a long queue of customers. The service I received from the trainee was outstanding. It's a shame the senior team abandoned their showroom customers so easily, as it implicitly suggests they don't care how many cash customers visit the store and it's only the account customer's deliveries they see as valuable. Whereas if you visit either Toolstation or Screwfix the level of customer service you receive is always pretty good. Maybe the Aylesbury Euro car parts team need to visit these outlets which are only a short distance away and shake up their customer service processes. As somebody who coaches improvements to ways of working and removing waste from processes/ I'd be very happy to discuss improvement with the store manager. There's plenty of room for improvement.