I placed the order to click and collect with the Isleworth branch. I received an email stating that the order was ready for collection a few minutes after placing the order. I sat in a crazy amount of traffic in Worton Road in getting to the branch. When I walked in, it was full. My perception was that nothing was moving. Eventually the orders were coming through. Very slowly. Staff was very disinterested. No management anywhere to ask why are so many customers waiting. The whole process of waiting to collect the goods at the branch took longer than searching for the items on the internet. Going into the ECP website. Selecting and paying for the items. Getting into the car and then driving to the branch and sitting in traffic in Worton Road. The items I ordered were small. I was on my way to a job. The shocking service at ECP made me late and my customer wasn’t very happy with me. Apathy personified!!