This is my worse online purchase experience. This service is beyond disappointing. Perhaps disrespectful seeking a review even when I haven’t received the order paid for 6/10/24. Do members of your team communicate with one another? I’ve spent days chasing item, no one picking up, kept being referred to a FAQ bot. What’s the point using a clueless BOT that couldn’t trace the item. Worse still your staff also kept pushing me from pillar with no idea of what happened to the order. One of your staff, Barking Branch, actually hung up after telling me, “if you don’t know the order number, how do you expect me to know”. Sure there are many ways to track a purchase. Attitude was, he couldn’t be bordered and hung up on me. Chased again, someone else picked up and insisted I speak with ahead Officer Customer Service (HOCS). HOCS told me they couldn’t discuss and can only send a email to the delivery team to contact me. Then an email was received today lying that multiple attempts were made to deliver but failed. Yesterday, I spoke with your staff at Bow Branch who eventually found the order and confirmed with an apology that they’ve received the order but it hadn’t been processed. He added that he couldn’t understand how it could have been missed. With the apology accepted, he assured me that delivery will be made unfailingly today 16/10/24. I’ve waited and close to the door all day today, no one turned up. I’m short of one word to describe this very poor level of customer service.