Normally, this would be a good review, I've always had good dealings in the past . However, this time, not so good. Needed brake pads for our car - 2008 Honda Civic - assumed this would be a routine request - as normal, drove to your shop in carlisle. I was about to give details of the car, but I was told, not to bother with all that business, just the reg no is required. After giving the number, I was surprised to hear, that you don't do any brake pads for that car. A little dissappointed, I left thinking, it was just another one of those things you have to deal with if you run a 15yr old car. Set about looking for another source for the parts on t'internet. They were all out of area or needed to be delivered - I had the car in bits and would have preferred to just go and pick them up, somewhere local. Anyway, before I did that, I thought I'd just check your on-line shop - lo and behold, you had several versions of the brake pads, I needed, in stock and in your Carlisle shop. Anyway, I ordered a medium quality (priced) set on a 'click and collect' basis and headed back to Carlisle depot, walked in your shop and within a few seconds, I was heading home with the parts, I needed. A wasted trip and half a gallon of petrol poorer, I fitted the brake pads, which were, as usual, exactly what was needed and fitted perfectly. Moral of the story - if I were you, I would try to make sure all your staff, are willing to put a little bit of effort into finding the correct parts - or don't bother, it's up to you!