I pre ordered and paid for my parts ready for collection. When I went to collect the customer area was empty but the staff office behind the window had several members of staff all chatting. I rang the bell but was ignored for six minutes. The staff were not on the phones, just chatting. During this wait another customer came in and picked up £50 worth of stock. We commented on the waiting time, he eventually swore, put the goods back and said he was going elsewhere. This waiting time resulted in his lost sale and by the time I was acknowledged then served, me being late for work. Whilst the server was collecting my parts, he stopped for a discussion with his colleague which I could see through the door into the warehouse. I have worked in the cars parts factoring business so I know how the systems work, this was a blatant lack of concern for waiting customers.