Avoid the bait and switch: Reserving a vehicle on your website was easy and pleasant. After this point, the experience was annoying and frustrating. Upon arrival and picking up reserved vehicle, AutoEurope desk agent did not have the vehicle or "similar" available and attempted to UP-SELL to a more expensive vehicle with a MUCH higher security deposit (several thousand dollars!) which places a major hold on your available credit funds. If you have a limit on your Credit Card (because the majority of us do not hold a "black card"), this becomes a major issue. The agent became frustrated because of not having the available security deposit and offered us to provide several credit cards to meet the deposit requirement for the UP-SELL. This seems to be an unacceptable normal process as while standing in line, observed that this was the same attempt with other customers who was there to pick up their reserved vehicle and their frustration was apparent. Vehicles do not include a spare tire. Was informed that the vehicles are equipped with "Run-Flat" tires. Nonetheless, this is an issue because Run-Flats are meant to operate to approximately 50MPH(80KM) p/hour at reduced speeds without air (punctured/damaged). So what is one to do without a spare? If you are traveling long distances in Europe and get a flat, you end up in a bad way with huge delays. When we received our rental bill via email, there was an additional charge without any explanation and it had nothing to do with fuel as we topped off at the petrol station not more than a mile away.