Name: Europcar
Rating: 1.18

“Résumé À propos Avis Profil revendiqué Europcar UK Avis 16 212 • 1,7 Véhicules & transport Les entreprises qui utilisent Trustpilot ne sont pas autorisées à offrir d'incitatifs ou payer pour masquer des avis. Résumé des avis La majorité des auteurs d'avis ont été déçus par leur expérience dans son ensemble. Les consommateurs ont exprimé des préoccupations concernant divers aspects de leurs interactions avec l'entreprise. Les problèmes fréquemment soulevés concernent le processus de réservation, que beaucoup trouvent insVoir plus Basé sur les avis de l'entreprise, créé avec l'IA Lisez les avis des autres Garrido Hélène ll y a 3 jours mauvais accueil, détestable, frais nombreux après avoir rendu la voiture, qui n'ont jamais été justifiés malgré mes multiples relances par mail et par téléphone, puis plus de réponse du tout... du vol... Voir plus Utile Partager Elisabeth CONNESSONS 18 août 2025 Nous avions réservé et payé pour un petit véhicule pour 9h n'ayant pas encore les horaires exacts du vol. Nous sommes arrivés à l'aéroport à 12h30. Lors de la réservation j'avais bien vérifié que le... Voir plus Utile Partager ALBERT GOMEZ 1 mars 2025 Des escrocs. Location d un véhicule en ligne pendant 4 jours.. surprise d une caution de 250 euros à l arrivée... et restitution seulement de la moitié... motif inconnu .... service client contacté ,... Voir plus L'entreprise a répondu Utile 1 Partager Philippe Actualisé le 29 mars 2023 Quelques kilomètres après avoir pris la voiture à Europcar UK Heathrow j'ai constaté qu'il n'y avait pas de liquide pour le pare-brise. Un de mes neveux qui avait loué chez Europcar UK à Aéroport de... Voir plus L'entreprise a répondu Utile Partager Nous vérifions les avis À propos de l'entreprise Véhicules & transport Informations provenant de diverses sources externes Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed. Coordonnées de contact James House, 55 Welford Road, LE2 7AR, LEICESTER, Royaume-Uni 0371 384 0235 www.europcar.co.uk 1,7 Mauvais 16 k avis 5 étoiles 4 étoiles 3 étoiles 2 étoiles 1 étoile A répondu à 70 % de ses avis négatifs Répond généralement dans un délai de 24 heures Comment cette entreprise utilise Trustpilot Les gens ont aussi consulté Enterprise www.enterprise.co.uk 2 (8 k) Hertz www.hertz.com 3.4 (17 k) SIXT UK www.sixt.co.uk 2.3 (3 k) Avis www.avis.co.uk 1.5 (2 k) Goldcar goldcar.es 1.5 (51 k) Hertz www.hertz.co.uk 1.2 (3 k) Europcar www.europcar.com 1.5 (3 k) Budget Car Rental www.budget.com 1.2 (5 k) 1,7 Tous les avis Total : 16 212 ● Écrire un avis 5 étoiles 37 % 4 étoiles 8 % 3 étoiles 3 % 2 étoiles 3 % 1 étoile 49 % Recherche par mots-clés... Comment Trustpilot attribue un statut aux avis Laurent B 5 avis Actualisé il y a 3 jours It's false, cheaper than the others because of the extra charge. -1 hour wait to get the car. - Bad car. Not comfortable how the responsables of Europcar choose their cars? - No answers from the help desk, just wait we are studuying your case but without alert me they take the money from my credit card. -They have a lot of extra charges in the contract. For my part, they forwarded an email from the English administration and charged me 50 euros. If you are lucky enough not to have a speck of dust, then you can rent good luck. But if you drive for more than a day, you will most likely have extra charges (ask the contract before to sign it after it is too late because you have paid). Avoid renting from Europcar. Company losing profit. I should have looked at the reviews before, it's my fault. Next time better to take the train + taxi or VTC less expensive than Europcar.”

Helpful Report

Posted 7 hours ago

“I recently rented a car from Europcar in Edinburgh. I arrived from Canada at 7 am in the morning after a very long flight. The service person was very friendly but had a very heavy Scottish accent. I could only make out about 1/3 of what she said. She said the car insurance would be 50 pounds a day, and I signed a form consenting to purchasing the rental insurance. Little did i realize that the entire insurance cost for 10 days would be 1700 pounds. This is a ridiculous amount to pay for car insurance. In fact, it is more than what I pay for an entire year for my car in Canada. This practice is deceitful and fraudulent since I did not know what I was getting. I wrote two emails to the company head office. The answer I received was less than satisfactory and left me with a bitter taste for this company. My recommendation: DO NOT RENT A VEHICLE FROM THIS COMPANY. THEY ARE DECEITFUL.”

Helpful Report

Posted 1 week ago

“Summary: Will Charge You an Arm and a Leg for Preexisting Faint Scratches that do not Show up in Photos Terrible customer service from the start—they barely answered any of my questions, but did try very hard to sell me high-profit insurance. When I returned the car, a staff member pointed out a very faint scratch on the front rim and claimed I was responsible. The scratch was so subtle, it was only visible at certain angles and didn’t show up in photos, so I had no way to prove it was preexisting. I refused to sign their report, took a few photos, and left. Two weeks later, I received an invoice for €487—an amount that could replace all four rims. My advice: (1) Avoid this company, (2) Take detailed photos/ videos both when picking up and returning the vehicle. Below is my final email exchange with them. It might be helpful if you ever find yourself in a similar situation. Two days after I submitted this letter, they voided the case against me. ========== Subject: Follow-Up Regarding Damage Claim – Request for Supporting Documentation Dear Sir/Madam, I am writing to summarize our previous email correspondence, based on U.S. Eastern Standard Time: April 22, 2025: I returned the rental vehicle. May 5, 2025: You notified me of alleged damages. May 5, 2025: I requested photos of the damaged wheels and tires. May 13, 2025: I sent a follow-up request for the photos, as I had not received a response. May 14, 2025: You responded, but no photos were provided. May 14, 2025: I again requested the photos, as they were not included in your response. May 15, 2025: You sent invalid HTML files, but no photos. May 15, 2025: I followed up again, requesting the photos. May 16, 2025: You sent more invalid HTML files; no photos were included. May 20, 2025: You sent me an invoice. May 27, 2025: I sent you photos I had taken when returning the vehicle, clearly showing that both front tires and wheels were intact and undamaged. I also requested an explanation and justification for your damage claims. May 28, 2025: I followed up again, asking you to respond to my previous email. Unfortunately, I must remind you that you have yet to provide a valid response to any of my requests. For clarity, I am restating my requests below: Damage Evidence: You claimed that the front tires and wheels were damaged. However, the attached photos I took at the time of return clearly show that both the tires and wheels were in normal and undamaged condition. If you disagree, please provide a detailed explanation along with clear photographic evidence supporting your claim. Supporting Documentation: To substantiate your claims, please provide the following: (a) A detailed damage report as a separate document. (b) A repair estimate issued by a third-party repair facility. I appreciate your prompt attention to this matter and look forward to your response.”

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Posted 1 month ago

“They did not have the car we reserved when we got there, a smaller electric sedan. Instead they gave us a BMW X3 gas suv. Only option... It cost us double the price plus having to add fuel ended up costing us a lot more. Then the agent said the insurance we bought from Expedia was not valid and we would need to buy insurance from Europcar. Worst experience ever... DO NOT USE EUROPCAR... no responces from anyone as I try to recoop some of the money spent on this.”

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Posted 1 month ago

“We rented a car through Expedia to get a car in Sorrento Italy. We picked up the car at 6 pm and parked to overnight in a garage. The next morning we drove 3.5 hours to Rome without incident. When we arrived at the airport, the agents refused to inspect the car in our presence. An hour later, they sent an email stating we returned the car with damage. We suspected fraud and took a video of the car before we left but Europcar still maintains there is damage. This is a fraudulent company. They made up the damages and I have a video to prove it. I will be suing them but want everyone to be aware of their scams”

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Posted 1 month ago

“We rented a car through Expedia to get a car in Sorrento Italy. We picked up the car at 6 pm and parked to overnight in a garage. The next morning we drove 3.5 hours to Rome without incident. When we arrived at the airport, the agents refused to inspect the car in our presence. An hour later, they sent an email stating we returned the car with damage. We suspected fraud and took a video of the car before we left but Europcar still maintains there is damage. This is a fraudulent company. They made up the damages and I have a video to prove it. I will be suing them but want everyone to be aware of their scams”

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Posted 1 month ago

“Car booked confirmed by email and then cancelled at arrival at Stansted Airport pick up. I would give them zero stars of if I could.”

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Posted 1 month ago

“DON'T book your hire car with Europcar!! I was charged for a non-existent scratch after jointly inspecting the car with their representative and being told all was fine 😡 Europcar have previously been investigated by the UK Competition and Markets Authority (CMA) for similar post-rental billing practices, including charging customers for damage without proof of repairs.”

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Posted 1 month ago

“I booked a car with Europcar UK and successfully applied a discount coupon — I even have a screenshot showing the discount clearly applied and reflected in the final booking price. Shockingly, upon returning the vehicle, the discount was quietly deducted from my deposit with no warning, no explanation, and in complete contradiction to what was shown at checkout. I reached out to customer service with full evidence (including a timestamped screenshot), only to be told “no coupon was applied” — a flat denial despite clear proof. Since then, I’ve sent follow-up emails and received no response whatsoever. As a customer recently made redundant, I find this treatment not only financially unjust, but in breach of basic consumer rights. I am now escalating the matter to Trading Standards, the Financial Ombudsman, and leaving this review to warn others. It’s outrageous for a large company to behave in such a dismissive and unethical manner. If you apply a discount with Europcar, make sure you take full screenshots — they may try to erase it later.”

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Posted 2 months ago

“I have recently rented a transit van from Northampton branch in Brackmills for house removal,,, Mooney and Jordan were very friendly and helpful,,,, however there’s one thing about the DEPOSIT money they have to explain to people properly so there’s no misunderstandings,,, overall I received the correct vehicle and extended for 1 extra day at no extra charge,,,I would happily rent from Europe car again 👍”

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Posted 2 months ago

“Beware of Europcar in Vilamoura if thinking of hiring a vehicle. They give you a different/lower level of car from the one you book and pay for online, they keep your deposit for 10 days and have taken a random unauthorised amount from our account for no reason. No complaints book and after complaining by email they just replied with ‘We do not agree with your complaint and are allowed to do these things’. Never again - Do not use them”

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Posted 2 months ago

“Someone dropped one of their cars off in my drive, they have been extremely unhelpful in getting it removed. It’s been in my drive all weekend certainly doesn’t look like they want it back!!!”

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Posted 2 months ago

“Working with Fred Mercy was a game changer. They earned my trust quickly with their professionalism and results. If you need someone dependable for fund recovery, look no further.”

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Posted 3 months ago

“I rented a vehicle from Europcar Autovermietung, Linz on April 15, 2025, and returned it on April 16 at 08:00. At the time of return, the staff confirmed that there were no issues with the car. However, weeks later, I received a damage report claiming scratches that were already present when I picked up the car. I provided photo evidence taken at pickup clearly showing the pre-existing damage. Despite this, I was sent a bill for two separate damage incidents, each charged under the franchise, totaling double the deductible. This was never explained during the return and feels entirely unjustified. I contacted their customer service (Schadenservice and Marko Tawdrous), but their response was dismissive and blamed a “clerical error” in the original letter. I trusted Europcar Linz to handle the rental professionally, but this experience left me extremely disappointed. I would caution others to document everything with photos and be very careful with this location. I will not be using Europcar again and plan to escalate this issue further.”

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Posted 3 months ago

“Disgusting service”

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Posted 3 months ago

“Extra options added without any explanation and certainly not what I asked for. Unfortunately, I arrived early morning and was tired and did not check the forms correctly. I only found out when I returned from the trip and they sent me an extra bill. The customer service of course does not want to understand what happened. I am a long standing client. I will never rent from them again and would advise you to do the same. This practice should not be tolerated.”

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Posted 3 months ago

“I do not recommend renting a car from them. I paid for the rental and insurance for 8 days, arrived at Fuerteventura airport where they wanted to charge me again for the car insurance at the counter. Because I insisted that I had already paid for the insurance and wanted to call the company's headquarters, the employee at the counter canceled the contract I had already paid for. She did not return my money, so I was left without money and without a car. Be careful, because they cheat on insurance, they take the money, but you do not get the car. I recommend SIXT car rental.”

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Posted 4 months ago

“Went to Guayaquil for just a couple of days—great experience! The car was in good condition and drove smoothly, which made a big difference on the rough roads. Definitely appreciated having a reliable vehicle.”

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Posted 4 months ago

“Avoid Europcar South Africa – Dishonest Charges After Rental I would strongly advise against hiring a car with Europcar South Africa. After returning our vehicle in perfect condition with a full tank, we were charged an unexplained amount with no warning, invoice, or communication. We tried repeatedly to get in touch and were finally told by a staff member at the Cape Town Airport branch that the call to us was a mistake, our deposit had been returned, and there was nothing to worry about. Yet money was still taken from our account without explanation. Looking at other reviews, this seems to be a common issue. If South Africa wants to encourage tourism, companies like this do more harm than good. We’ll be disputing the charge with our credit card company. Think twice before booking with Europcar – not worth the stress or the risk.”

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Posted 4 months ago

“I was able to recover my money with the help of. Francis*Olivia*771*@*gmail*com”

Europcar 1 star review on 23rd March 2025

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Europcar Reviews