Two weeks ago I returned my rental car in Ireland. My full deposit never came back to me. Now, after more than two weeks of daily chasing, I am still no closer to speaking to the right person or getting an answer on where my money has gone. My deposit has simply disappeared without any information. No one replies to anything, and you're bumped around the company with no intention of getting any real help - the customer service team are an agency who have openly admitted to having no way of resolving the money issues. They are there to say sorry and inform you to send an email. One lady on the CS team told me that Europcar is getting thousands of complaints every day - the number of people facing this same issue is scary. Europcar is simply taking people's money and then burying disgruntled customers in rehearsed mumbo jumbo of post-pandemic delays in the hope that we'll give up and stop chasing. And it's effective - I don't have the time to chase this money every day or spend 30 mins on the phone to be told I need to wait another 20 business days to see if the money turns up. It is utter nonsense - this is scamming on a huge scale, in broad daylight. This is an international company brazenly and shamelessly stealing from people.