My experience was fine until I returned the vehicle. The staff member indicated a scratch on the passenger door, which I initially thought was mud. It was a long scratch but very fine. It had clearly been caused by a hedgerow, as, on several occasions throughout my trip, I had had to move over on a narrow country road to allow another vehicle to pass. If I had not done so then an accident would have occurred. Europcar have refused to treat this as wear and tear and are charging £257 to repair it. I feel this is absolutely outrageous and want to warn other hirers when considering Europcar as a possible organisation to hire from. The company have been able to rehire the vehicle immediately and if someone else has the same problem it would seem they would then charge them a similar amount. I would advise all people considering hiring from this company to think twice before doing so. Any scratch over 75mm long, even if only a surface one, is likely to cost you a large amount of money. The fact that this scratch has had no impact on their ability to rehire the car indicates to me that they are using such obvious examples of wear and tear purely to make more money. Hirer beware!