We were travelling from Australia and used Wotif to hire a car in the UK through Europ Car. We were asked to supply a pick up time and chose 12pm. Our flight was delayed and we were 1 hour late to pick up the car from Sheffield. The office was closed. We asked if we could pick the car up in the morning but were told that our booking had been cancelled. We lost $830 and expected to be refunded after we hired another car for $890. We were told that we were not entitled to a refund because we had not come on time to pick up the car. We explained that our flight had been delayed and that we could not pick the car up at the agreed time. They said that this was not their problem. 3 months later we are still $830 out of pocket with no refund. Surely this is not legal!