Upon being given the keys to our rental car (in the UK), it became clear that the car could not fit our two bags in it (these were not outsize bags, just regular airline "checked luggage"). We had ordered that class of car because Europcar make a point of stating on their website that it takes two bags. I then politely asked for a different car that would simply do what their website clearly promises, but guess what.... "Sorry sir, we can't help you, except to offer you the next higher category of car" (for which I would be expected to pay approximately DOUBLE the price). I showed the proof of the website which clearly stated (and still states) that the category I had selected was suitable for two cases in addition to four passengers . Again, I received the same unhelpful response from the Europcar agent: "The only option is for you to rent a higher category of car". I politely asked the area manager, but she was unwilling to help with the situation and also refused to give me her name! Upselling is OK, but not when the customer is - as a result of incorrect sales information during reservation - forced otherwise to leave their suitcase on the pavement. I was simply forced into an upsell. They knew exactly what they were doing. That's the whole game there. Beware - they will do everything to force you, too. I recommend you avoid them like the plague. I followed up with their complaints department, but of course that was a waste of time, they flat refused any compensation of any kind. I cannot adequately express my disgust with this company!