I hired a car from Exeter Airport after trying to book online and it wouldn't let me because I selected Australian and then I emailed customer support about it but they didn't respond until it was too late even though you claim to be open 24/7. After showing online that there 15 cars available at the Exeter airport when I got there there was only 1 car left which was about 3x the price that I had been quoted online. I didn't really have an option as I needed a car. The man at the desk also wasn't very helpful at all and told me that the car would be in a certain bay in the car lot but it was not where he or the envelope said it would be so I had to spend ages walking around the carpark pressing the button to try and find this car. The itself wasn't too bad but not worth the price I paid for it. It had lane departure assist which I could not turn off and quite frankly was a bit dangerous because it worked against you trying to correct where you were on the road. It was not fuel efficient at all and chewed through the fuel which made the process even more costly. I have already sent an email in about this and haven't had a reply since which was about 3wks ago now. Then when I needed to extend my rental by a couple of days the lady I spoke to was incredibly rude and refused to send me a confirmation or a transcript of what was discussed on the phone. To top off this incredibly subpar experience the company is now holding the entire rental amount still from my account so it's like I've had to pay for the overpriced car rental twice over and I still haven't received the deposit that I paid either even though they think that they have sent it back it is nowhere to be seen in my account. To say that I am disappointed in this experience is an extreme understatement. I will never be using Europcar again and I will not be recommending it to any friend or colleagues.