Recently rented from Europcar Dartford Booked online through Europcar website for 2 days. At the time it could have been more and I was genuinely expecting it to be more days but as it turned out I was called back to work on the first day of rental. I had the car back before the 1 day rental time and left the car with a mechanic / car prep guy as the office had been flooded that morning and the office staff were working from a different office as a result. He said he would book it in in the next 15 mins. Received the invoice. Firstly he did not book it in within the 15 mins but in fact 3 hours and 9 mins later at 4.09 pm which as you can guess took me into day 2 . More Importantly and here’s the rub, if you book a car online for 2, 5, 10 , 14 days (however many days but more than 1) and your circumstances change then you will still be charged for the full rental. I found that fact a little disingenuous and I can’t help but feel the online booking is a bit of a con trick. It may be very slightly cheaper but there’s no pop up dialogue box to warn you that the above is the case. They just quote their terms and conditions. So I was going to get charged 2 days irrespective. I could have taken my company at their word and booked it for a week as that was the original time frame. I can prove that I was in that vicinity by receipts for fuel and lunch from the garage right next door but their ‘investigation’ ignored that fact. The car was not ready to boot so my rental agreement time and the time I actually received the car differ by at least 30 mins which if you were relying on that time thinking I got it at 3 so I bring it back at 3 , think again. Won’t use Europcar again .