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Bob
Europcar Billund Denmark is Corrupt, Cheating, Unethical and bad for customers. Bottom line, this company creates false damage claims and because they are so hard to contest, they get away with murder. I rented a car in Billund Denmark inside the airport terminal then had to walk a few hundred yards to find my car. During the checkout, they gave me a damage sheet with "ALL" the previously acknowledged damages. Now note that the car had 15,000 kilometers on the odometer so there were hundreds of tiny marks everywhere. Nobody was in the pick-up car area. LUCKILY, AND I HIGHLY RECOMMEND THIS BE STANDARD PRACTICE, I WALKED AROUND and videoed the car. Don't take this lightly, as they claimed I damaged their car (paint chip) underneath the front bumper. Yes, this is really true. So video up down, low, from the top, everywhere you can think of. After returning the car, again with nobody there, they said I damaged the car in an email a few days later. Total BULLCRAP!!! I went to my video and luckily I found this small scratch prior to driving it off the lot. So I replied that I had evidence that the damage was prior to my rental. Of course, I have not heard back after 5 days of sending my email and after they charged my credit card almost $500 which I am contesting with Chase. I probably won't hear back (and I cced my email to every Europcar exec I could find) because they were caught red handed in a lie and they are hoping I just go away which I won't without refund and apology and compensation. Anyway, I am SURE I am not the only one getting scammed by this dishonest company.
10 months ago
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Europcar has a 1.2 average rating from 265 reviews

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