There are many questions about this company that they do not want to answer or take any responsibility. Zero customer focus. Let me start by saying that on the next day of the trip our car broke down. At 16:00 we called the “free” support service (an employee of the Toulouse airport office assured us that the service was free). It took the operator 30 minutes to determine our location and call us a tow truck, during which we then received a bill from the mobile operator for 250 euros. We waited another two hours for the tow truck. We were promised a replacement car the next day as soon as the office in Sarlat, France opens up (08:30). But they conveniently forgot about us and we were forced to call and describe the situation again. Even though the office was located 7 kilometers from us, the taxi arrived to pick us up after an hour of waiting and further calls to Europcar. By 12:00 we finally received the car. But the worst thing happened after the end of the rental. Firstly, an office employee at Toulouse airport refused to give us a car acceptance certificate. We insisted, but she said that now there are no employees who could draw up an act. Although we returned the car during working hours at 20:00. The next day, when we left the country, we received a report in the mail indicating that we had damaged the car. We made a video of the car in time of delivery, and it was there already. From another country, the company can only be contacted by email. You have to write to different emails because it would take employees up to week to respond, or even months. We were waiting for deposit return for like a month. Also, for a whole month we tried to prove that we did not scratch the car. Almost six months have already passed since we rented a car, and we still cannot get any compensation from the company for at least a day of downtime without a car.