Crooked and Corruption! Repair Scam! If you dare use this company for a hired car make sure you have 100% cover with your credit card or insurance company for ANY damage or theft! I had a minor dent in the back hatch door of a nice cheap Renault Kwid for two weeks in April. I called them immediately and filled their form out before I came and even got a police report even though the dent was on private property. But I am a good honest customer and followed their rules! Their deposit was very high for a two week rental (R8800) but I have never had a problem until now. The car is only worth less than R200K new and they wanted to try to tell me this repair was going to be R19K and I still owed them another R10K! Outrageous and I demanded the quote from the body shop. They did not have that but instead an estimate from a company they pay in Johannesburg that from what I understand does not even look at the car but makes a guess. This estimate had all kinds of things like replacing glass and the badges and reflectors and bumper supports! Bloated corruption! Someone is getting paid under the table! I believed this is crooked so I took 50+ hi res photos of my own and a video and send to a few SA panel beaters and did NOT tell them the story. They ALL came back with quotes from R6000-10000 MAX! I was right! I told Europcar my findings and agreed to top up the deposit to make it R10000 out of pocket in good faith for their admin costs but that was ALL they would get from me. They have now tried to threaten legal actions for R9000. Such a joke! Again make sure you have FULL cover with your credit card or own insurance and excess and DO NOT TRUST Europcar with any way! They had a similar scandal in the UK in 2017 and the same is going on in SA. Time to get Carte Blanche to investigate this corrupt fraud!!