Avoid this company. I ordered and paid for a 5 door SUV, got a 4 door sedan, pointed out the discrepancy without result, took it because we needed to get away (long delay at Norwich counter). The car had defective alarms (contact workshop urgently! Tyre pressure alert!) and the GPS which I’d paid for as an extra (but which was in fact inbuilt) failed in the middle of nowhere. On complaint, I was told it was my fault because I hadn’t insisted on the correct car at handover, and the issues I’d raised about the alarms and the GPS were just ignored. The complaint system itself is a scam.