Thursday evening we went to pick up a small rental car, a Fiat, for three nights. When we entered the Europcar offices, we realized from the documents that the car was electric. The car had to go to the mountains, so we asked to exchange it for a gasoline car. Mind you, we haven't even seen this electric car. Instead of exchanging the cars, we were charged 200 euros on top of the 150 euros we had already paid for THREE nights. The staff said there was nothing else we could do. Europcar refused to reimburse us. It's downright theft, avoid avoid avoid
9 months ago
Europcar has a
1.2
average rating
from
265
reviews
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