I should have known it was bad from the offset. The vehicle was an hour late and I was constantly being fobbed off while waiting for it. When I got home I looked in the back and saw how dirty the car was, it certainly hadnt been cleaned well. I was advised the car had previously had bumper damage but it had been repaired. The following morning, I was driving down the Motorway with my 2 children when I heard a loud noise from the front drivers side. When I Pulled into the service station I noticed the plastic wheel trim around the front wheel arch had broken off on the front part and was sticking out from the car. I pushed it back on due to having a child with additional needs that would not have coped with staying at the service station. I instantly rang customer service and advised I wanted another vehicle as soon as I arrived at my destination. They said they had emailed the branch and they would call me which they never did. The trim came off a further 4 times and I could not drive about 55mph on the motorway and needing to make emergency stops. When I arrived I instantly called to complain and air my disgust with the poor service and poor quality vehicle they provided me with. They told me I'd need to drive 1 hour away to collect another vehicle which I refused and was told they didn't know when they would have a replacement as they had customers waiting from 4 days prior! I was passed from pillar to post, told to ring their AA cover who came and gaffa taped the car back together whilst still waiting for an update on a replacement car. AA confirmed the clips were missing which is why it was happening as it needed a new trim and wasn't replaced. After being advised I would be called first thing the following morning and 4 days later I've had no contact despite calling again and sending a complaint. I'm now expected to drive this car for the return journey of 270 miles with 2 children and a car that is taped together. Never again will I hire a car from Europcar.