If renting a car from this company be VERY careful on collection to take detailed photographs of both the exterior and the interior. Check the car thoroughly before accepting it. Their employees cannot be trusted to list all existing defects and you may be found liable for them later. Do not believe the person handing you the keys when they say that there is only, for example, one item of minor damage on the rental agreement. I recently collected a car, was told that there was only one item of damage: a chip on the windscreen. When I checked over the car before leaving, I saw that there were scuff marks on the wheels but assumed that as it had not been mentioned this constituted usual wear & tear. The car hire rep was dealing with another customer. I am not a mechanic, nor an employee of a car hire company, to know what constitutes acceptable wear & tear or unacceptable damage. I accepted that he could do his job. A few days later I returned the car in the evening after the office had closed so did not see a car hire rep. 2 days later I was very surprised to receive an email stating that there were 5 items of 'new' damage. One of these was chipped paint on the edge of a door, something that would have been hard to see. The car hire rep had opened all the doors and taken detailed careful photographs. What a pity the same care had not been taken when the car was prepared for hire. I was lucky that my photographs showed all the ‘new’ items of damage to be pre-existing. The car hire company puts the onus on the customer to inspect the car (in detail). Their T&Cs state that “if you don’t notify us of pre-existing defect or damage to the vehicle then we will assume that you have accepted the vehicle in the condition set out in the rental agreement…” It is a shame that they cannot employ people who will professionally carry out their duties and ensure that cars are in a good condition and defects are accurately reported. The people in customer services are equally unhelpful; their attitude seems to be ‘tough, you agreed to the T&Cs’. The ineptitude of the people who check the cars and the ‘hard luck’ attitude of the customer services reflect the bad name that some car hire companies have.