SCAM. 1st time I rent a vehicle, they charge me 500e for dammages. Hopefully I took pictures to prove that the dammages were already here when I rented. After a long fight, they finally refunded me. 2nd time I rent a vehicle, they charge me 300e for crossing border (it's written NOWHERE that you cannot cross the border, they even ask you to tick a checkbox linking to a Terms page saying that you CAN cross border within Europe except in a few countries). And they charged me 13% because I rented in a train station (same, this fee is written NOWHERE). Also they applied those 13% of the total price (including the 300e penalty above) even if they Terms say that it should not include any charge, dammage or fee. So it should have been 6e instead of 57e. I'm fighting with the customer service, they don't want to give me any information, I only get an automatic message keeping redirecting me to a mediator website, even tho this mediator cannot help me because my case is not compliant. So basically, Europcar steal your money, they dont explain why, they dont want to talk about it, and you need to fight hoping to get your money back. Everyone knows that they are thief but nobody helps you... I need to be in touch with a lawyer. Sush a shame Note: I attach here all screenshots of the rental process from their website, absolutely nowhere you can see any option that you need to take in order to cross the Spanish border, also nowhere you can see that renting from Sants adds extra 13% to your final price. Nowhere.