I normally only take the time to write positive reviews for exceptional experiences. However my family’s experience with Europcar France during our first visit to France last spring was bad enough that I feel obligated to warn future travelers. When planning our trip we were advised to make sure we ordered Navigation due to the frequent speed limit changes and France’s speed cameras. When arriving in Lille to pick up our vehicle I checked to ensure the Navigation system we included in our order was present in the vehicle as the vehicle type was changed from what we reserved. The counter person seemed unaware that we ordered Navigation but said he would take care of it. The Mitsubishi vehicle had front bumper damage and was pretty beat up. And we could not locate any Navigation system. We opted to use Maps from our phones as we were running late and couldn’t afford the time to go back to the counter to complain. We had an awful experience returning the car in Rennes as we had difficulty locating the garage entrance and no one could help us when we called Europcar. We were never told about the codes to be used to open the gate within the garage; fortunately we received assistance from an employee working for another car rental company and were able to avoid missing the train departure. Several months after returning home and in spite of doing our best to stay under the speed limit, we were ticketed via camera’s twice going 10 kmh over the speed limit driving through Normandy. Not knowing whether we were inadvertently speeding due to lacking Navigation and using Maps from our phones, we felt we had to pay the fine but insisted that Europcar correct the billing since they never provided the Navigation system yet still charged us. Multiple emails to Europcar have gone unanswered. When we considered whether to go with Europcar or select an American Rental car, the reviews for Europcar seemed good and their website was very easy to use. As a warning to future traveler, the website is all Europcar has. There is nothing behind it. The customer service is non-existent. They charge for services they don’t deliver. They don’t provide the car you reserve and there is no one you can call to get help or address any issues. They don’t care about their customers once they charge your credit card.