Beware Europcar upgrades. I arrived at their Gatwick desk after a 12hr overnight flight, tired and jetlagged. I was subjected to the normal upgrade "hard sell" process and finally agreed what sounded like a good deal. Unfortunately , on final settlement a month later, I discovered I was quoted a base daily rate on the extras form excluding VAT and airport surcharge, which added nearly 40% to the price. At no time during the negotiation did Europcar warn me of this additional cost, but it seems that the estimated total cost appeared in the small print of my rental agreement. Europcar have rejected my complaints that I was misled in the price negotiation. I am left gbp165 out of pocket and Europcar have lost my (annual UK holiday) custom for good. Make sure you read their small print!!!!