Conned into buying insurance I already was covered forI would never hire a car with this company again. I thought they were a major company and reputable - I wish I’d read the reviews before booking! Booked a car in Cyprus via booking.com. I paid for optional full insurance to booking.com but when I arrived to pick up the car the counter staff said I should buy their extra insurance as the booking.com insurance was “misleading” and I was not actually covered for any excess payment. Had to decide there and then so agreed to pay the extra as I didn’t want to be liable for 900 euro excess if any damage occurred to the car. I realised afterwards that the counter staff had lied to me, as I was in fact fully covered, as I had initially assumed, the difference was that I would have to pay the excess and the insurance company would reimburse me. Europcar conned me into buying insurance I didn’t need because I was already insured for the risk for liability for an excess payment. They don’t care - just want to get as much money as possible from customers it seems. Also I booked a car with gps - but on pick up they told me it didn’t have gps . Otherwise the car was good and I had no problems with it on return. Customer service dealing with my complaint about deceiving me to make me buy insurance I already had was poor - it purportedly was dealt with my a human being, but it seemed to me more like a bot. Live and learn - never again will I use Europcar on future overseas trips.