I hired a van from the Wallisdown, Dorset branch, and the experience was nothing short of infuriating. Almost immediately after driving off, the door sensor alarm started blaring non-stop. No matter how many times I opened and closed the door, the alarm wouldn’t shut off. I was on a strict schedule, so I had no choice but to deal with the unbearable noise for the duration of my rental. I didn’t mention it right away, but when I returned the vehicle, I reported the issue, only to be told that because I had already checked the van back in, I would need to contact Head Office. After numerous frustrating emails, Head Office’s response was to offer me a voucher for future use—as if I would ever consider renting from you again! To top it off, the voucher comes with the delightful note that I can't even use it to hire a van. How utterly ridiculous. The hours of distress caused by that incessant, faulty sensor left both myself and my passenger with searing headaches. As an act of goodwill, I’d expect at least some form of compensation, yet here I am, left with nothing but a sour taste in my mouth. You’ve completely failed to address the issue, and I won’t be returning. And as a side note, I booked for a 2-day rental but returned the van after just one day. Yet, somehow, the staff "forgot" to inform me that the price wouldn't reflect a full refund, not even close to half the cost. It's shocking how careless and dishonest this entire experience has been. BONUS ISSUE Low Oil Sensor Warning: To make matters worse, the low oil sensor also activated during my rental. This raises serious concerns about the vehicle’s roadworthiness and the quality of maintenance checks your fleet undergoes before being rented out to customers.