It’s about time someone eg the CEO read this. Checking the condition of your vehicle in daylight. Photos and video it. Is it a well used substandard vehicle via another source eg KEDDY via another broker supplier. The game begins. You take out full comprehensive damage insurance with broker. Arrive for car , they insist on desk of Europcar you need their insurance. You decide you have enough. Vehicle in dark given to you . Marked, scratched , damaged. 55.0000, kms. You are expecting better. Nothing done to car . In any way shape or form. Now manager wants 167 euros for a scratched plastic wheel trim . Which they purposely didn’t mark on the sheet upon delivery. Seeing the state of the car itself all wheel trims were smashed and had holes in 2 of them. Front valance under bumper ,hanging off. Paintwork scratches and damage all over. They even tried to say it was not full of petrol , then changed their mind. I’ve been in the motor business 52 years , never before experienced such poor quality and standards of service. Don’t take out their insurance on the car and they will try and damage you. Bad practice. My business had an account with Europcar for many years , with complete success. This wants stopping.