Refused service because I had my original paper licence issued 1997 and passport for photo ID!!! Was told I must have a photocard driving licence - utterly ridiculous! I booked to hire a car from Europcar, paying in full - when I arrived there was an issue with no car available so I was asked to wait. After an hour the gentleman said he’d take copies of my paperwork - he stated that my original paper driving licence was not valid despite all details being correct (name, address, signature etc) and me having my passport with me. I explained that I’d never been required to get a photo driving licence as this was a valid government document issued by the DVLA. I suggest Europcar staff are actually trained correctly in future - a complete waste of my time! I went next door to Enterprise and hired with absolutely no issues