Booked a rental car to drive from San Francisco to Los Angeles with Europcar. When I flew into SF I discovered that they have outsourced to Advantage. Their depot was miles from the airport, the vehicle had not been valeted properly and there was even someone else's huge Coke in the cup holder. The staff were rude and bullying. I witnessed them badgering everyone, including us, into paying for their breakdown cover on top of the rental which was supposed to cover everything. They told us that if we didn't take it and the car broke down 400 miles from our destination then we would have to pay the full towage to the destination. Not happy. It is their vehicle and I am not responsible for maintaining the car. They didn't give us a map of where to hand in the vehicle and that turned out to be miles from the airport with rude and offhand staff again. I complained through the "Resolver" website but all I keep getting is more adverts from Europcar to rent again. I will never use this company ever again and strongly advise everyone else to read all the bad reviews concerning the way they treat customers all over the world. Unfortunately I didn't look before booking because if I had I never would have booked with this firm.