NEVER DEAL WITH THIS COMPANY... Europcar Bordeaux... We were accused of scratching the car when the damage was already there when we collected it... no one was interested in taking us to the car to check it over when we hired it... You CAN NOT get hold of anyone to argue your case, we wrote several emails to customer complaints and were completely ignored... Europcar took 3 fraudulent payments from our bank account with no explanation, we still don't know what the payments were for...? The only way to stop future payments was to close our bank account... the whole set up is just a scam, I'm guessing everyone who rents that car will pay for the same scratch on the bumper... completely rude and totally aragant, and so incredibly frustrating to deal with... NEVER EVER trust this company...