We rented a car for 7 days at Krakow airport, Poland, and brought it back after 2 days (we had to return because of the COVID outbreak). We obviously accepted to pay for the full 7 days as we knew our rent was non-refundable. However, the man at the rental office claimed we had made 2 scratches at the front of the car (not noticeable, underneath). When we rented the car, the man wrongly indicated the scratches at the backside. We even allowed Europcar to check the cam recordings made in the office to prove we were right, but alas, they insisted on paying for the "damage". As they had blocked an amount on our credit card, we sadly had no choice. We have been renting cars for over 30 years all through Europe and the US, and never had any complaint. This is our first time that a rental company lied and treated us as criminals. Stay away from Europcar, they are dishonest people.