We hired a car for 4 hours and attended a meeting in the city of Brisbane and returned the vehicle 20 minutes early. The vehicle was inspected and all seemed fine. Two weeks later, we were advised that their had taken $434.15 from our credit card claiming a professional cleaning fee and providing a photo of the cup holder with dust in it as evidence. we followed the complaint procedure with three emails over a 30 days period and never received a reply. A week after our final email we were advised they had taken a further $197.00 for management fees. In researching this issue, I discovered that they are doing this all over the world. it's now their business model and you should avoid them at all costs. I have contacted a current affair and sincerely hope they take up the story as the public needs to be warned about this criminal operation masquerading as a legitimate enterprise.