what went wrong? Eurostar consistently disregard (overwhelmingly negative) feed back from customer which can only mean one thing about how they value their customers. They shamelessly exploit the monopoly and continue to deliver "the worst railway service in Europe". Quite an achievement. Inflated prices, uncomfortable seats, rude staff, atrocious food in Business Premier...This company would not do this in France to their customers, so why do it to interational customers ?
