“In eptember 2025 my partner and I travelled from London to Paris with Eurostar. I use a wheelchair and had booked assistance. Given negative expreiences on British train services I kept my mind open to how I would fare on Eurostar. It was wonderful. The assistants were excellent and professional with getting us to and onto the train and all the train staff were so helpful, friendly and professional on both outwrd and return journeys. We thank all Eurostar staff for making our journey so pleasant. Bless you all.”
“★☆☆☆☆
Eurostar managed to turn an already difficult journey into a masterclass in cruelty and incompetence. I arrived 30 minutes before departure with a broken arm in a cast, visibly injured and struggling, and their staff still refused to let me board my own train. Not a shred of assistance. Not a single gesture of basic human decency.
Instead, they forced me to pay £40 to take the next train—as if penalising an injured passenger were perfectly normal. The sheer indifference is staggering.
This is a company that markets itself as a civilised, seamless way to travel. In reality, it treats vulnerable passengers like an inconvenience to be monetised. No help, no compassion, no professionalism—just robotic rules and a total absence of common sense.
Eurostar should be ashamed. I certainly won’t be travelling with them again.”
“London to Lille (plus return) on 19.10.25
Assistance was perfect, on time and well organised with ramps at both St Pancras and Lille.
Special shout out to Weston and Danny at St Pancras who provided seamless assistance, escorted us everywhere we needed to go, and were great fun and friendly whilst doing so.
Thankyou Eurostar for providing such an equitable service to wheelchair users. Airlines, please watch and learn!
Sarah and Hannah, UK”
“what went wrong? Eurostar consistently disregard (overwhelmingly negative) feed back from customer which can only mean one thing about how they value their customers. They shamelessly exploit the monopoly and continue to deliver "the worst railway service in Europe". Quite an achievement. Inflated prices, uncomfortable seats, rude staff, atrocious food in Business Premier...This company would not do this in France to their customers, so why do it to interational customers ?”
“Annoyingly I have to use this route for work regularly between Paris and London. It's almost always delayed than not and often by ridiculous amounts, trains have been cancelled with no notice, compensation is pathetic, communication non existent. It has got noticeably worse since the beginning of 2025......if I could give 0 stars I would.”
“Be careful what you take as luggage. You may have carefully gone to the website or app and checked your luggage fulfils the dimensions. But on screen 6 )on my iPad) after dangerous items and hidden between explosives and drugs you will find FURNITURE IS FORBIDDEN. I had to abandon a metal and Perspex easily carried in one hand at the station. Now lost forever. Staff no help and even found it amusing.
Title of Review: Be careful what you bring as luggage”
“I use eurostar maybe 2to3 times a year
This trip from Brussels to London excellent, the staff 👏 especially Maurice and Veronique were so professional.
In day and age of rush it's good to get the service we deserve. We'll done chaps”
“Cela fait 3 voyages sur Eurostar ex-Thalys que je me retrouve assis dans un carré familial ( 4 sièges face à face) avec des familles. Sans pouvoir allonger les jambes car il y quelqu’un en face. Au prix des billets c’est inacceptable de ne pas avoir un minimum de confort et d’espace. Pourquoi on ne peut plus choisir son siège? Au moins demandez les préférences des voyageurs. !!”
“Not worth getting a Premium ticket. Maybe I'm dense but the lounge in Brussels Midi Station is absolutely unfindable. You have no view outside the windows in the premium carriage whatsoever, it's freezing and I think prison food has to be better than whatever that two day old dish was. First class is probably worth the leg room but DO NOT bother with Premium. Also, would have been nice to get notified that the platform changed on very short notice while every sign alerted a departure from the previous one.”
“Eurostar changed our train time at check in without telling us, resulting in us missing the correct train and then left us (2 adults and 2 children) with no seats and left us sitting on the floor like animals. We had to beg other passengers to at least let our children sit down. And now, after many emails back and forward with the usual generic defensive nonsense, they refuse to refund us or accept any wrongdoing whatsoever "well you made it back didn't you? We fulfilled our service". I would whole heartedly advise people to avoid them at all (extremely expensive) costs!! Shame on you Eurostar!!”
“Booked my own 70th birthday treat on the Eurostar Before I retired I was a HGV driver and have done the tunnel many time both in the truck and the car The Eurostar was a joy to be traveling on very clean very fast and very comfortable Will be booking another trip on this fabulous train very soon”
“Website is slow and resistant to making changes.
The standard cabin is cramped like cattle market with poor luggage storage.
Its very painful making ones way through the station with luggage.
Services needs a lot of improvement.”
