I received a wig that had been previously returned. It was cut to shreds on the top and was missing all of the hair at the roots. I send many pictures and they still tried to make ME pay for the return and restocking. After threatening to expose them, they finally agreed to replace the wig if I paid to return it, which I did. The wig has been lost in the mail as it's been well over 2 months and they STILL won't replace it in of good faith. How many wigs do they give out to people to review, and even with proof of their wrongdoing they won't just replace this one?!?!?!?!