In April, I bought a wig from these assholes.It came to me worn and damaged. Someone had bought it, cut it to shreds, and returned it. The company agreed to send me a replacement and promised they'd dispose of this so it didn't happen to anyone else, and it was hard enough to get them to agree to this as they tried to charge ME even though THEY sent me a ruined return. I sent the wig back about two weeks later. I did get tracking on it but accidentally threw away the receipt. I emailed the company right away to tell them it was sent off, and I've been emailing them almost weekly. I never asked for a refund- all I wanted was a replacement wig. They REFUSE to send me a replacement because they SAY they haven't gotten my return yet (which they're going to throw away anyway!), so now they expect me to give up or keep waiting (even though it's been about three months), leaving me without my damaged wig, a replacement wig, or my money. I'm at a loss and frankly as cheap as they are I think they've gotten my return but don't want to replace the wig, and knowing that I can't access my tracking number they're using that to keep saying they never got it when there's no reason it wouldn't have gone to them. I don't have a whole lot of money and this was a gift for my anniversary that I wasn't even able to use, and now I have nothing. I have all of the emails, including where the company admitted that the damaged wig should have never been sent to me (I sent them photos of it) and their absolute reluctance to easily help me when the problem was on their end. This company easily sends out free wigs to people for reviews all the time but can't bring themselves to replace ONE wig which was THEIR fault?! This is what they tried to tell me after I showed them the pictures: hi dear:sorry for your unhappiness dear.if you want to return the wig, we will arrange for you.but you need to pay the delivery for return and we need to charge 15% as the restocking fee.or we can refund you 10$ as the compensation. My reply: So I got a destroyed wig that's unwearable through no fault of my own, and I'm expected to pay for not only the shipping but extra so you can restock it and sell this RUINED wig to someone else??? Is that seriously how you treat your customers, by selling torn up and cut wigs and then making THEM pay for it? This wig doesn't need to be restocked for someone else! What a rip off! You better believe I'm going to share this experience online and let everyone know that you restock bad wigs and make your customers pay for it! Only then did they pretend to want to work with me, but they haven't!!!