Ordered 2 wigs on August 8th using standard shipping. It is now September 15th and I'm still waiting to receive my order. In between that time I had to reach out to customer service twice to receive the shipment confirmation. So far I found the customer service rep to be O.K, as they've compiled with my requests. I do agree that i feel cheated out with this wig company due to YouTube influence (please do more research on the reviews outside of that platform before you place an order). I'm giving them until the end of this month (considering the shipment did not leave until the 29th, though the order was placed and confirmed on the 8th) or I'll be opening a paypal dispute to get my money back. Hoping for the best..