Took my focus RS for its annual service to Evans halshaw Bury expecting a phone call to collect. Received a phone call at 11am advising that the car was in the lifts and there now was a broken brake pipe with fluid gushing out. This was not the case when I arrived as I had driven 8 miles to bring the car and would have had no brakes ! Long story but when purchasing the car was given a 5 year manufacturer warranty which Evans halshaw now deny giving as dealer principal and salesman have left. Evans halshaw now are charging me on top of a £240 service £95 to fix the pipe that was damaged in their care. Every time my car has been in with them I have had nothing but trouble the bonnet for scratched and they have no knowledge of resolving RS problems they can only deal with standard cars. My wife has for the last 20 years purchased all her cars from them this week she switched to Land Rover I am also next week trading the RS with Porsche. They have lost loyal customers through pathetic customer service and inability to fix the vehicles they sell to you themselves . So disappointed . Going to sign off the invoice paid with dispute as tired of dealing with them and just want to cut loose now .mechanic was Simon and was backed up by service lady Karen .