Name: Evans Halshaw
Rating: 2.33

“Nick at Blackburn Evans Halshaw looked after me with the purchase of my Ford Fiesta and with the after sales service.”

Posted 3 weeks ago

“Poor service, made the sale and then couldn’t care less! The van we bought second hand had a vibration at 60mph, we didn’t realise for a couple of weeks after purchase. My local Ford had to replace two tyres and found a problem with the drive shafts. Evans Halshaw fobbed it off as a standard van vibration. It also took over three weeks to get the vehicle logbook. Despite us chasing it three times. We were also promised that the vehicle had full service history. This is not showing on the Ford app and Gent at Evans Halshaw is now not replying to emails! Use another dealer!”

Helpful Report

Posted 3 weeks ago

“I wouldn't even give it 1 star! From the minute we went to buy the car, the games began. They had a £500 offer on at the time on top of the quote for your car. The salesman gave me a quote for my car without bothering to come out and look at it. He quotes £3000. We took the car we liked the look of for a test drive. When we got back we mentioned about the offer which he didn't know was on and then all of a sudden my car was worth £2500 and I could have the £500 offer on top. Another salesman then was really abrupt with us not letting us ask the questions we wanted to about if we decided we wanted to have finance. He just kept shutting us down. After purchasing a car, we have had some ongoing issue with the finance and the extended warranty and the complaints procedure doesn't work. The Business manager (Paul ) refused to read it and every time we rang they promised to sort our issues for us but nothing ever happened. Please don't buy a car from Evans Halshaw - Hull”

Helpful Report

Posted 3 weeks ago

“I wouldn't even give it 1 star! From the minute we went to buy the car, the games began. They had a £500 offer on at the time on top of the quote for your car. The salesman gave me a quote for my car without bothering to come out and look at it. He quotes £3000. We took the car we liked the look of for a test drive. When we got back we mentioned about the offer which he didn't know was on and then all of a sudden my car was worth £2500 and I could have the £500 offer on top. Another salesman then was really abrupt with us not letting us ask the questions we wanted to about if we decided we wanted to have finance. He just kept shutting us down. After purchasing a car, we have had some ongoing issue with the finance and the extended warranty and the complaints procedure doesn't work. The Business manager (Paul ) refused to read it and every time we rang they promised to sort our issues for us but nothing ever happened. Please don't buy a car from Evans Halshaw - Hull”

Helpful Report

Posted 3 weeks ago

“Very devious anyone with a premium guarantee check your dates they only had a year on mine then it ran out and I have with proof a 2 year one but they don't care and will not refund me I'm still paying now even though it's been cancelled definately would not recommend”

Helpful Report

Posted 3 weeks ago

“Very good service. Efficient friendly and helpful.”

Helpful Report

Posted 1 month ago

“Took my vehicle in for full service and mot. Mot failed and they needed a specific tool to carry out some of the work. They did not have the tool and had to order one. The cost of my MOT including the cost of the missing tool, escalated to over £600. Needless to say that although I obviously had to pay for the missing tool, the garage kept it!! Would never recommend this garage. Devious to say the least!!”

Helpful Report

Posted 1 month ago

“I purchased 2 cars from the Altrincham branch got good service from the sales rep but when it came to the finance person he sold me on buying one of the cars on PCP keeping for 2 years and getting another one buthe told me the person who prints the legal pack was off till Monday but I waited then I received paperwork from the finance company and then learned the man in question had put me on a 4 year PCP and apparently he does this a lot but people don't realise at the time and the only response you get is a card with a person's email address but that process is even more useless the dealership is full of great people but this 1 man who signs you up is totally wrong 😡 so buyer beware of Evans halshaw Altrincham”

Helpful Report

Posted 1 month ago

“I’ve just bought and part ex’d a car with Evans Halshaw Fiat Abarth Mansfield and I could not have received a better customer service experience from the team there. Suf Choudhury made the process feel effortless from start to finish and his attention to detail and articulate manner meant that I walked away feeling completely content and very happy with the service I had received. I wouldn’t hesitate to buy another car from the dealership and team there.”

Helpful Report

Posted 1 month ago

“5* service”

Helpful Report

Posted 1 month ago

“I bought a s max . I had it less then2days faults started. I returned it for a refund . Guess what after 11 days still no refund. They keep fobbing me with excuses. And they have kept my deposit.”

Helpful Report

Posted 1 month ago

“Where do I start to much going on regarding faults.”

Helpful Report

Posted 2 months ago

“DO NOT BUY A CAR FROM THESE COWBOYS. I bought a BMW from them that's been nothing but problems, only owned it 8 months and steering pump has gone on it £1k+ to fix, people fitting it said someone had just sprayed it all with something to stop the symptoms showing for a bit while selling it, all paint EH put on wheels is already rusting up and flaking, Wish i never bought it.”

Helpful Report

Posted 2 months ago

“I lost my Bitcoin investment to a scam platform and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, reliable, and kept me updated throughout the process. If you’ve been scammed, don’t hesitate to contact them. Reach out via 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟕 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖. Highly recommended!”

Helpful Report

Posted 3 months ago

“Bought used car November 24th 3 weeks later problem with clutch couldn’t book us in till January 2nd when we were told master cylinder needed replacing (3 hour max job ) would update us on link we were given forward to 13th January were told work would be done and car ready to collect 15th January 4pm rescheduled our day to collect. En route phoned dealership to be told technician didn’t come in so not done. Called at dealership to enquire when it might be done only to be told they were closing on th 31st and couldnt guarantee it would be done at all. Avoid all evans halshaw dealerships as if they are closed you will be left high and dry as we were”

Helpful Report

Posted 3 months ago

“Unfortunately I can’t. Travelled for hour and half on freezing icy roads to a prearranged test drive to be initially ignored by the sales staff then eventually told I could not have a test drive as the car in question was with the sales manager and it was his day off! When I walked off, obviously unhappy, I got a sarcastic “ have a good drive home””

Helpful Report

Posted 3 months ago

“We will never buy from an Evans halshaw dealership again!! We paid £25 k for a 3 year old vehicle with their 3 month peace of mind warranty. 80 days in and the engine failed. Ok no problem - until we tried to claim !! What a nightmare. LIES after lies from multiple dealers that their warranty only covers £500 or 3000 miles when it clearly states it covers alot more online. After a week of lies and hassle we threatened court action and eventually got the dealership to agree paying. Our car is currently stuck in a ford dealership awaiting payment and Evans halshaw are not making life easy . No apologies No courtesy car offered Never ever again. Shame on this company,you have been warned !!!”

Helpful Report

Posted 4 months ago

“Bought a van online from these crooks in August. Within ten days, the vehicle developed a major fault. The warranty is third-party, and you’re expected to arrange and find a local dealer willing to work with the warranty company. Most local mechanics refuse to work with insurance and expect you to pay upfront and then get reimbursed. Additionally, the hourly rate covered by the warranty doesn’t match the rates charged by most mechanics, meaning you’ll still end up paying for part of the repairs – even under their standard 3-month warranty. This is why we returned the van to E&H for repairs. It’s now December, and the van has been returned with the same fault three times. In the five months since purchase, I’ve only had use of the van for about three weeks. I’ve now decided I’ve had enough and no longer want the vehicle, as it’s clearly not fit for purpose. However, I’ve been told I’ll be penalised £571 due to mileage driven by my employee in the short time we had the van. Most of that mileage was clocked up driving the van back to their depot – we’ve only driven about 1,000 miles ourselves. The sales lead is always apologetic, but words mean nothing without action. We’ve had to constantly chase for updates, being promised we are a priority, only to hear nothing for weeks unless we initiate contact. When we do, we’re told the sales leader is either on holiday or in a “meeting”. On Fridays, you’ll get an email claiming a staff member is looking into it, but by Monday, that staff member will have no information and say nothing can be done until the sales leader returns. It’s a never-ending cycle of passing the buck. As a result, I’m now vanless and out of pocket. Avoid this company at all costs, especially if you’re a small business owner. Not only will they cost you financially, but they’ll also cause an enormous amount of stress and waste your time – all for what should be a straightforward process of buying a vehicle.”

Helpful Report

Posted 4 months ago

“I am writing to formally address the persistent issues and unsatisfactory service received following my recent purchase of a Vauxhall Insignia Diesel Grand Sport 1.5 Turbo D Ultimate Nav (Pepperoncino Red) YE21 KHJ from the Wolverhampton Evans Halshaw dealership. Summary of Events: Purchase Details: I located this vehicle online in mid-March 2024 and visited the Wolverhampton dealership on March 30, 2024, to view and test drive the car. During this visit, I agreed to trade in my car, finalized the purchase, and confirmed that a full service and MOT would be completed before collection the following week. Collection and Immediate Concerns: I collected the car on April 6, 2024, as scheduled, with dealership staff assuring me that the agreed service and MOT had been completed. However, the dealership only provided a 3-month warranty, despite the vehicle being just three years old. I raised this with staff members (Alex Woolley and Mark Gregory), but my concerns were dismissed. Major Breakdown and Subsequent Issues: Five months later, on August 23, 2024, the vehicle’s oil pressure warning light activated on the motorway. I had to stop immediately, and the car was towed to my trusted Geddington Service Station. A full service was conducted to identify the problem, but the issue persisted. I then had the car towed to Forrest Gate Vauxhall dealership in Corby, where a possible engine seizure was diagnosed. Wolverhampton Contact Attempts and Escalation: I began contacting the Wolverhampton dealership on October 5, 2024. Despite multiple follow-ups on October 8 and October 11, my inquiries were repeatedly ignored or deferred. During this time, Carl from the Corby dealership attempted to contact the Wolverhampton service department for records but was dismissed without resolution. Misleading Service Records and Warranty Discrepancies: On October 22, 2024, I finally obtained the service documents. However, they revealed only a mechanical inspection, not the full service I was assured of. Additionally, Vauxhall customer care informed me of two outstanding recalls on the vehicle (a heat shield recall from November 2022 and an oil pressure software update from July 2022). Neither of these recalls were addressed before the sale, and I was not informed of them at purchase. Impact and Unresolved Issues: The unresolved service and communication issues have left me without a functional vehicle and forced to bear the cost of a hire car to continue working. Despite repeatedly reaching out to Steve Harris, Chris Hewlett, and other Wolverhampton staff, I have been met with delays, incomplete information, and dismissal of my warranty rights. Additionally, Wolverhampton’s oversight in selling a vehicle with two critical recalls has likely contributed to the engine issues, putting my safety and investment at risk. Request for Resolution: Given the circumstances, I request immediate action to: Cover the cost of necessary repairs or contribute towards the replacement of the engine. Provide compensation for the incurred rental car expenses due to Wolverhampton’s service failure. Offer a full-service record and warranty re-evaluation to ensure that the vehicle meets all Vauxhall standards. If this matter is not addressed promptly, I will escalate this matter Legally. Mr Paul Pratt”

Helpful Report

Posted 4 months ago

“Awful experience. We bought our car with Evans Halswhaw in January 2023. We decided to leave the UK on August 24. When we wanted to sell our car to an online retailer, we were told that the mileage in previous years did not match, suggesting that it had been manipulated by whoever sold it to us. In that condition, nobody would buy our car. We got in touch with Evans Halshaw and they made things extremely difficult for us. They did not want to assume any responsibility and told us to contact the DVLA. Only after insisting many times (with only 3 days to leave the country), they accepted to buy our car back We got less money than from the online buyers. We did not receive any compensation nor an explanation or an apology, beyond saying that 'it must have been a typo'. To add salt to the injury, they took a week to transfer us the money. And when we were out of the UK, we had to write a letter to the DVLA to let them know of the change of ownership, wasting more of our time. An awful experience.”

Helpful Report

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Evans Halshaw Reviews