Name: Evans Halshaw
Rating: 2.31

“Bought a car from the Cardiff branch in Sloper road. My stepdaughters car was valued at £3k but I knew they would offer less. After going through multiple questions about the car and the sales person and a manager viewing the car ( which was 11 years old with full service history and 66k on the clock and having passed it's MOT the day before,) we were offered £1500. I said I wasn't happy with that, so they increased it to £1700. They asked a multitude of questions, repeatedly asking if the brakes had been done recently and how much service history it had ( 8 stamps, 6 of which were main dealer.) then told us that they'd give the £1700 subject to a ramp test the next day. Considering the amount being offered and status of the trade in, the amount of inspection compared to ANY other dealer I've dealt with in over 30 years of purchasing cars was mind blowing! Fast forward to the next day. We take the car in for it's " ramp test" and Evans Halshaw mechanics state that " the clutch is worn and we'll have to put a new one in, that will cost £900, so the new part ex valuation is £1000. " 1. The car was driving without issue 2. I got a quote of £240 plus VAT when I enquired elsewhere ( not that it needed a clutch but I wanted to know how much it would be) 3. I refused the offer, went outside turned the car on, put it in first gear with handbrake on, lifted the clutch and the car stalled no issue. My stepdaughter still wanted the car she'd seen, so we went to the nearest we buy any car dealership and sold her car for £1700 in ten minutes, after they'd looked it over and test driven it. Went back to Evans Halshaw ( I didn't want to buy my stepdaughter really wanted the car she'd seen,) there were two cheaper on the net but further away. Spent over 2hrs going through paperwork, got the new car and left, having had to arrange insurance ( normal) and prove to them electronically we had it insured ( not normal) Next day, we had 4 phone calls asking to sign the electronic invoice ( we'd signed the paper one in there) but apparently the warrantee was null and void without the electronic copy. It had taken literally hours to go through the whole process, and the car we bought had no service history for the last 4 years ( 6 year old car) ( that one was down to me not checking but being emotionally swamped from the amount of questioning, level of paperwork and incessant bureaocracy) To summarise: massively over elaborate part ex system . Fictitious issues found with no proof, leading to hugely over inflated quotes for fictitious repairs and a massive reduction in part ex value ( 2 day process) then hounded to sign electronic copies when we'd already been in there hours. This will most definitely be the only time I deal with Evans Halshaw. AVOID.”

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Posted 2 weeks ago

“Evan Halshaw Edinburgh. Worst experience ever with a car garage by a huge margin. Car was booked in for diagnostics due to flat Auxiliary Battery (had to wait weeks to get a slot booked in). It was delivered to Evans Halshaw on 19th June for the slot booked. It is now 5th August and it is still waiting on a technician to look at it and told it will be the end of this month. I have to phone to get any information (no updates are given). Car has now been off road for 3 months and it is going to be another 3 weeks before anyone looks at it again!!!”

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Posted 3 weeks ago

“Our 4th car from Preston Evans Halshaw Damian was brilliant and very professional also helpful in exchanging our car Nothing was to much trouble hope he is still there if we change again”

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Posted 1 month ago

“I have recently bought a used car and traded in my older one I would like to thank the team at Bury Evans Halshaw, in particular Adil Akhtar , who was so efficient, helpful and knowledgeable. Thank you so much 😊”

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Posted 1 month ago

“DONT TRUST THESE LOT ABSOLUTLY TERRIBLE”

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Posted 1 month ago

“My experience with this trading platform had been incredibly stressful—I felt completely powerless. I tried everything to sort it out, but nothing worked until I got in touch with Mrs. Francesca and her team. They were responsive, patient, and incredibly knowledgeable. What really stood out was how much they seemed to care. It wasn’t just about fixing a problem; they wanted to make sure I felt supported the entire way. They exceeded my expectations, and I’m truly grateful for the outcome they helped me achieve.”

Evans Halshaw 1 star review on 2nd July 2025

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Posted 1 month ago

“My experience with this trading platform had been incredibly stressful—I felt completely powerless. I tried everything to sort it out, but nothing worked until I got in touch with Mrs. Francesca and her team. They were responsive, patient, and incredibly knowledgeable. What really stood out was how much they seemed to care. It wasn’t just about fixing a problem; they wanted to make sure I felt supported the entire way. They exceeded my expectations, and I’m truly grateful for the outcome they helped me achieve.”

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Posted 1 month ago

“My experience with this trading platform had been incredibly stressful—I felt completely powerless. I tried everything to sort it out, but nothing worked until I got in touch with Mrs. Francesca and her team. They were responsive, patient, and incredibly knowledgeable. What really stood out was how much they seemed to care. It wasn’t just about fixing a problem; they wanted to make sure I felt supported the entire way. They exceeded my expectations, and I’m truly grateful for the outcome they helped me achieve.”

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Posted 1 month ago

“They advertised a car with a total wrong engine. Never phone you back, I’ve chased them for a service history that didn’t match the mileage on the car. Stay well clear of these kids in suits. Total useless”

Evans Halshaw 1 star review on 23rd June 2025

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Posted 2 months ago

“Phoned up and enquired about a car, organised a time to come in and have a look. Arrived on time, had to wait 45 minutes until someone could sit down and speak to me. Looking to do a part exchange, under valued my car - went to we buy any car and was offered an extra £1000 over than what I had been quoted from Evan’s Halshaw. Wouldn’t recommend.”

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Posted 2 months ago

“Email: sophiamaddison270–@gmail.com”

Evans Halshaw 1 star review on 10th June 2025

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Posted 2 months ago

“Bought a dacia duster 2023 from Evans Halshaw Durham. Easy dealing with Marc Milley, very efficient and helpful. Thank you”

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Posted 2 months ago

“Faults ongoing for 18 months. Asked them to inspect the gearbox after replacing the clutch, made out they did but never looked at it. Another clutch installed a year later..due to faults with the gearbox. Returned the car to me with the air-conditioning blasting fumes into the car, knowing I had a very small baby. Another fault developed within 2 weeks , said it was a suspension issue even after I insisted the noise I could hear was not suspension. Took it to another garage, the issue is related to the brake discs. Absolutely useless, 5 months of backwards and forwards. Managers invisible. No apology and formal complaints don't even warrant a response as far as they are concerned. Stay away, they made my life hell and ruined what should have been a lovely time with my newborn by leaving me isolated.”

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Posted 2 months ago

“After buying the car I discovered that I didn’t have my £99 deposit deducted from my balance. I’ve been going around in circles. I have been asked for my bank details twice over the past few months and I havent received the refund, emails ignored after sending my bank details. The person that sold me the car doesn’t respond, I’ve put in various complains and don’t get anywhere. It is the worst costimer service I have ever experienced. For this reason I will never use them again when I upgrade my car. They only seem care about the sale after that are not interested in communicating. I would advise anything considering buying a car with them to avoid. I bought my car from the Warrington branch. The car was also delivered days early unexpectedly when I didn’t have it taxed so it was quite stressful. The one star is too much.”

Evans Halshaw 1 star review on 28th May 2025

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Posted 2 months ago

“I reserved a car foe £99 on the 9th April, withdrew on the 11th April. I wad told that it would be refunded immediately but weeks passed and I did not receive my refund and when I tried to call them, no one was able to help me at all. To date, I still have not received my refund. DO NOT RESERVE YOUR CAR HERE!!! DO NOT TRUST!!!!”

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Posted 3 months ago

“Run away if you are before buying car from them!”

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Posted 4 months ago

“Nick at Blackburn Evans Halshaw looked after me with the purchase of my Ford Fiesta and with the after sales service.”

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Posted 5 months ago

“Poor service, made the sale and then couldn’t care less! The van we bought second hand had a vibration at 60mph, we didn’t realise for a couple of weeks after purchase. My local Ford had to replace two tyres and found a problem with the drive shafts. Evans Halshaw fobbed it off as a standard van vibration. It also took over three weeks to get the vehicle logbook. Despite us chasing it three times. We were also promised that the vehicle had full service history. This is not showing on the Ford app and Gent at Evans Halshaw is now not replying to emails! Use another dealer!”

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Posted 5 months ago

“I wouldn't even give it 1 star! From the minute we went to buy the car, the games began. They had a £500 offer on at the time on top of the quote for your car. The salesman gave me a quote for my car without bothering to come out and look at it. He quotes £3000. We took the car we liked the look of for a test drive. When we got back we mentioned about the offer which he didn't know was on and then all of a sudden my car was worth £2500 and I could have the £500 offer on top. Another salesman then was really abrupt with us not letting us ask the questions we wanted to about if we decided we wanted to have finance. He just kept shutting us down. After purchasing a car, we have had some ongoing issue with the finance and the extended warranty and the complaints procedure doesn't work. The Business manager (Paul ) refused to read it and every time we rang they promised to sort our issues for us but nothing ever happened. Please don't buy a car from Evans Halshaw - Hull”

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Posted 5 months ago

“I wouldn't even give it 1 star! From the minute we went to buy the car, the games began. They had a £500 offer on at the time on top of the quote for your car. The salesman gave me a quote for my car without bothering to come out and look at it. He quotes £3000. We took the car we liked the look of for a test drive. When we got back we mentioned about the offer which he didn't know was on and then all of a sudden my car was worth £2500 and I could have the £500 offer on top. Another salesman then was really abrupt with us not letting us ask the questions we wanted to about if we decided we wanted to have finance. He just kept shutting us down. After purchasing a car, we have had some ongoing issue with the finance and the extended warranty and the complaints procedure doesn't work. The Business manager (Paul ) refused to read it and every time we rang they promised to sort our issues for us but nothing ever happened. Please don't buy a car from Evans Halshaw - Hull”

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Posted 5 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Evans Halshaw Reviews